Returns & Exchanges Policy
At Tienda Oficial Alpe, we want you to love your new shoes. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Shoes
Place the unworn shoes in their original Alpe branding box and secure them inside a protective shipping carton.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier collection point.
Receive Your Refund
Once our warehouse inspects the returned footwear, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing